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✦ PLAYER PROTECTION

Responsible Gaming at slovip

Gaming should always be fun — a form of entertainment, not a way to earn money or escape problems. At slovip, we take our duty of care seriously and provide every Filipino player with the tools they need to stay in control.

21+ Strictly for players aged 21 and above only
21+
Minimum age requirement for all players
24/7
Support available for players in need
5+
Self-management tools built into your account
0
Tolerance for underage gambling on slovip
OUR COMMITMENT

Gaming That Stays Fun

At slovip, we believe that online gaming is one of the most exciting forms of entertainment available to Filipino players today — from the thrill of slots to the strategy of Joker Poker. But we also know that for a small number of people, gambling can become a problem.

That is why responsible gaming is not just a checkbox for us. It is a core part of how slovip operates. We have built real, practical tools directly into your account so you can set limits, take breaks, and stay in control — without having to ask anyone for permission.

Whether you are a casual player in Manila enjoying a few rounds of Bingo on a Friday night, or a regular in Cebu who loves the Plinko board, slovip wants your experience to remain positive, safe, and within your means.

Remember: Gambling is entertainment. It should never be used as a way to make money, pay bills, or cope with stress. If it stops being fun, it is time to take a break — and slovip makes that easy.
Recognizing Problem Gambling

Problem gambling can affect anyone regardless of age, income, or background. Early recognition is the most important step. If gambling is causing stress, financial difficulty, or relationship problems, please use our self-exclusion tools or reach out to our support team immediately.

slovip's Core Responsible Gaming Principles

  • Strict 21+ age verification for every new account
  • Deposit, loss, and session time limits available to all players
  • Immediate self-exclusion — temporary or permanent
  • Reality checks and session time reminders
  • Account cooling-off periods with no questions asked
  • Trained support staff available 24/7 via live chat and email
  • No marketing communications sent to self-excluded players
  • Compliance with Philippine data privacy and gaming regulations
ACCOUNT TOOLS

Your Self-Management Tools

These tools are built directly into your slovip account. You can activate any of them at any time — no waiting period, no approval needed.

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Deposit Limits

Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.

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Loss Limits

Define the maximum amount you are comfortable losing in a given period. When your loss limit is reached, your account is automatically paused for the remainder of that period. This is one of the most effective tools for staying within your budget.

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Session Time Limits

Set a maximum session duration so you are automatically logged out after a set period of play. You will also receive on-screen reminders as you approach your limit, helping you stay aware of how long you have been playing.

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Cooling-Off Period

Need a short break? Activate a cooling-off period of 1 day, 7 days, or 30 days. During this time, you cannot log in or place bets. This is ideal if you feel your gaming is becoming more frequent than you would like.

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Self-Exclusion

For players who need a longer break, self-exclusion allows you to close your account for a minimum of 6 months or permanently. During self-exclusion, your account is fully suspended and you will be removed from all marketing lists immediately.

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Reality Checks

Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. These gentle nudges help you stay grounded and make conscious decisions about continuing to play.

STEP BY STEP

How to Activate Self-Exclusion

Activating self-exclusion on slovip takes less than two minutes. Here is exactly how to do it:

1
Log In to Your slovip Account

Visit slovip.net and log in using your registered email address and password. Make sure you are on a secure, private connection.

2
Go to Account Settings

Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3
Select Responsible Gaming

Navigate to the "Responsible Gaming" tab within your account settings. All self-management tools are located here in one place.

4
Choose Your Exclusion Period

Select your preferred self-exclusion duration: 6 months, 1 year, 3 years, or permanent. Permanent exclusion cannot be reversed.

5
Confirm and Done

Confirm your selection. Your account will be suspended immediately and you will receive a confirmation email. No further action is required.

🧠 Quick Self-Assessment

Answer honestly. If you find yourself saying "yes" to three or more of these questions, it may be time to use our responsible gaming tools or seek support.

1

Do you spend more money on gambling than you originally planned to?

2

Have you ever borrowed money or sold something to fund your gambling?

3

Do you feel restless or irritable when you try to cut down or stop gambling?

4

Have you ever lied to family or friends about how much time or money you spend gambling?

5

Do you gamble to escape problems, stress, or negative feelings?

6

After losing, do you feel a strong urge to return and win back your losses?

7

Has gambling ever caused problems with your relationships, work, or finances?

If you answered yes to 3 or more: Please consider activating a cooling-off period or self-exclusion through your slovip account settings, or contact our support team at [email protected] for confidential assistance.
AGE VERIFICATION

Protecting Minors

Our Zero-Tolerance Policy on Underage Gambling

Under Philippine law and slovip's own policies, gambling is strictly prohibited for anyone under the age of 21. We enforce this through multiple layers of verification:

  • All new players must submit a valid government-issued photo ID (passport, driver's license, or UMID) during the KYC verification process.
  • Date of birth is verified against submitted documents before any account is fully activated.
  • Accounts flagged for potential underage use are immediately suspended pending investigation.
  • Any winnings accumulated by an underage player will be forfeited and the account permanently closed.
  • We recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites.
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Parental Controls

Use device-level parental controls and content filtering software to block access to gambling websites for minors in your household.

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Secure Your Account

Never share your slovip login credentials with anyone, including family members. Use a strong, unique password and enable two-factor authentication.

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Protect Payment Methods

Keep your GCash, PayMaya, and bank account details private. Do not save payment information on shared devices that minors may access.

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Report Underage Access

If you suspect a minor has accessed a slovip account, contact our support team immediately at [email protected] for urgent assistance.

COMMON QUESTIONS

Responsible Gaming FAQs

Temporary cooling-off periods (1 to 30 days) expire automatically. For self-exclusion periods of 6 months or longer, you must wait until the full exclusion period has elapsed before submitting a reinstatement request. Permanent self-exclusion cannot be reversed under any circumstances. This is intentional — it is designed to protect you when you need it most.

No. The moment you activate self-exclusion, slovip will immediately remove you from all marketing and promotional communications. You will not receive bonus offers, newsletters, or any other marketing material for the duration of your exclusion period.

Reducing your deposit limit takes effect immediately — as soon as you save the change in your account settings. Increasing a deposit limit, however, requires a mandatory 24-hour waiting period before the new higher limit becomes active. This cooling-off period is there to protect you from impulsive decisions.

Any remaining balance in your account at the time of self-exclusion will be held securely. You may request a withdrawal of your available balance by contacting our support team at [email protected]. Withdrawal requests during self-exclusion are processed within the standard timeframe.

Absolutely. All responsible gaming actions — including self-exclusion requests, limit changes, and support interactions — are treated with complete confidentiality in accordance with our Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173). Your information will never be shared with third parties for marketing purposes.

The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming resources and support for Filipino players. You can also reach out to mental health professionals or counseling services in your area. In Metro Manila, Cebu, Davao, and other major cities, there are licensed counselors who specialize in behavioral addictions. slovip's support team can also point you toward appropriate resources — just reach out to us at [email protected].

Play with Confidence

slovip gives you all the tools you need to keep gaming fun and within your control. Join our community of responsible Filipino players and enjoy the experience the right way.

Must be 21 or older to register. Please gamble responsibly.

21+ Only. slovip is strictly for players aged 21 and above. If gambling is affecting your life, please use our self-exclusion tools or visit our Responsible Gaming page for support.